Privacy policy

Privacy Policy

Last updated: October 28, 2026

DREAMBOOK, also referred to as DreamBook or DreamyBook ("we", "us" or "our"), operates dreamybook.in and related order-management, shipment-tracking and customer-communication services, including the Dreamy Customer Connect application and our DreamyBook dashboard (together, the "Services").

This Privacy Policy explains what personal information we collect, why we use it, when we share it, and how you can contact us about your information. It applies when you browse our website, place an order, track a shipment, contact our team, or interact with our communications, including WhatsApp. Features described below apply where they are offered or enabled.

1. Information We Collect

Depending on how you interact with our Services, we may collect:

  • Contact and delivery information: your name, telephone number, email address, billing address, shipping address and delivery instructions.
  • Order and transaction information: order identifiers, products, quantities, prices, payment method and status, cash-on-delivery amounts, returns, refunds, cancellations and purchase history.
  • Shipment information: courier details, tracking numbers, shipment status, delivery events and information needed to investigate delivery issues.
  • Communications: messages, support requests, attachments, order-confirmation responses and information you choose to provide.
  • WhatsApp information: your WhatsApp telephone number or identifier, profile name where provided, messages and attachments shared with our business, button selections, message identifiers, timestamps, available delivery/read statuses and communication preferences.
  • Website and device information: IP address, browser and device information, cookies, pages viewed, referral information and interactions with our website.
  • Account information: account identifiers, preferences and information needed to provide account access, where applicable.

Payments are processed through Shopify and the payment providers available at checkout. The payment information available to us depends on the payment method and provider. Please do not send passwords, one-time passwords, full payment-card details or other sensitive financial credentials through WhatsApp or customer-support messages.

2. Where Information Comes From

  • Directly from you when you browse, purchase, complete forms, send messages or contact us.
  • Automatically through our website, cookies and related technologies.
  • From Shopify, payment providers, couriers and service providers involved in processing your orders or delivering our Services.
  • From Meta/WhatsApp when you communicate with our business through WhatsApp or interact with our WhatsApp messages.

3. How We Use Information

  • Process orders, payments, refunds, returns and cancellations.
  • Arrange shipping and provide tracking and delivery updates.
  • Confirm orders, including cash-on-delivery orders, and record customer responses or requested changes.
  • Provide customer support and resolve order or delivery problems.
  • Maintain order records and connect relevant communications with the correct customer, order or shipment.
  • Send permitted communications, including order updates and, where applicable consent has been obtained, offers or checkout reminders.
  • Operate, troubleshoot and improve our Services, protect accounts, prevent fraud and maintain security.
  • Maintain necessary business records, comply with legal obligations and resolve disputes.

4. WhatsApp and Dreamy Customer Connect

We use or may enable WhatsApp Business services, including Meta's WhatsApp Business Platform, through our Dreamy Customer Connect application and authorized messaging providers to communicate with customers.

Available messaging features may include order and cash-on-delivery confirmation, customer support, shipment notifications, delivery updates, and permitted checkout-recovery or promotional messages.

Messages and responses may be processed and stored in our DreamyBook dashboard or by authorized service providers. For example, selecting an order-confirmation button may record your response against the associated order. Authorized staff may review communications and follow up where necessary.

The WhatsApp integration does not give us access to your unrelated personal WhatsApp conversations, contacts or communications with other businesses.

We obtain the permissions required for the messages we send. Providing a telephone number or placing an order does not, by itself, mean that you have agreed to all forms of WhatsApp marketing. Communication choices depend on the permissions you provide and applicable requirements.

To request that we stop WhatsApp communications, email support@dreamybook.in and identify the relevant telephone number. You may also send an opt-out request, such as "STOP", in your conversation with our business; requests may be handled by our team rather than an instant automated response. You can also block our business within WhatsApp.

Opting out of WhatsApp does not automatically cancel an existing order. Necessary order communications may continue through another available channel, subject to your preferences and applicable requirements.

Meta and WhatsApp also process information under their own applicable terms and privacy policies. You can read the WhatsApp Privacy Policy.

5. When We Share Information

We share information where needed for the purposes described in this policy, including with:

  • Shopify: to operate our store, process orders and provide related commerce services.
  • Payment providers: to process payments, refunds and related transaction checks.
  • Couriers and fulfillment providers: including India Post and other providers used for the relevant order, to arrange and track deliveries or returns.
  • Meta/WhatsApp and authorized messaging providers: to transmit messages, process customer responses and support messaging services.
  • Technology and support providers: for hosting, storage, maintenance, analytics, security and customer support.
  • Advertising partners: where advertising features are used and permitted, subject to applicable consent and privacy choices.
  • Professional advisers or authorities: where necessary to comply with law, protect rights, investigate fraud or resolve disputes.

Information may also be disclosed as part of a business sale, merger or reorganization, subject to applicable protections. We do not make customer WhatsApp conversations publicly available or share one customer's chat with another customer.

6. Shopify, Cookies and Advertising

Our store is powered by Shopify. Shopify and enabled third-party services may use cookies or similar technologies to operate checkout, remember preferences, understand website activity and support advertising. Where required, we request consent for non-essential technologies.

You can manage cookies through available website controls and your browser settings. Disabling certain cookies may affect checkout or other website functions.

Shopify may process information for its own purposes under its privacy policy, including where enhanced services are enabled. For details, visit the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

7. Retention and Security

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing support, maintaining required transaction records, resolving disputes and meeting legal obligations.

Retention depends on the information involved and why it is needed. Messaging records and associated order links may be retained where needed for support, customer preferences, security or transaction disputes. Information that is no longer needed is deleted or anonymized, subject to legal requirements and backup-management processes.

We use reasonable technical and organizational measures intended to protect personal information. No website, transmission method or storage system can be guaranteed completely secure.

8. International Processing

Our providers, including Shopify, Meta/WhatsApp and hosting providers, may process or store information in countries other than your country of residence. Where applicable, we use safeguards required for these transfers.

9. Your Choices and Privacy Requests

Depending on applicable law, you may have rights to request access, correction, deletion or a copy of your personal information, withdraw consent, or object to or restrict certain processing.

To exercise these choices, contact support@dreamybook.in. We may need proportionate information to verify that the request relates to you. We will respond within the period required by applicable law.

You can unsubscribe from promotional emails using the unsubscribe link provided in those emails. WhatsApp opt-out instructions are described above. Withdrawing consent does not affect processing lawfully carried out before withdrawal.

10. Data Deletion Instructions

All customers who interact with Dreamy Customer Connect or our other Services may request deletion of their personal information without creating an account or signing in.

  1. Email support@dreamybook.in with the subject "Data Deletion Request - Dreamy Customer Connect".
  2. Provide the telephone number, including country code, or email address associated with your interaction. Include an order number if relevant and explain whether you want messaging data or other personal information deleted.
  3. We will verify the request where necessary, process it within the applicable legal timeframe, and explain the outcome or any information that must be retained.

Deletion may include customer messages, associated identifiers and communication records held in our systems, where deletion is applicable. Certain records may need to be retained for legal, accounting, fraud prevention or dispute-resolution purposes. Retained information will be limited to the relevant purpose.

Deletion from our systems does not automatically remove messages stored on your device or information independently retained by Shopify, Meta/WhatsApp or other providers under their own obligations. We will involve our service providers where necessary to address your request.

Blocking our WhatsApp number, deleting a chat or uninstalling WhatsApp does not itself submit a deletion request to DREAMBOOK. Please use the contact process above.

11. Children's Privacy

Our Services are not directed to children who cannot lawfully provide their own consent under applicable law. If you believe a child has provided personal information without appropriate authorization, contact us so we can investigate and take appropriate action.

12. Other Websites

Our Services may link to websites or platforms operated by others. Their privacy practices are governed by their own policies. Please review those policies before providing information.

13. Changes to This Policy

We may update this policy as our Services or practices change. We will publish the updated version on this page, revise the date above and provide additional notice where required.

14. Contact and Complaints

For privacy questions, complaints, communication preferences or data requests, contact our privacy contact:

DREAMBOOK / DreamyBook
Website: https://dreamybook.in
Email: support@dreamybook.in

If you are dissatisfied with our response, you may also contact the relevant data-protection authority where that right is available under applicable law.